Warranty & Returns Policy


For the first 30 days, if you are not 100% satisfied with your O2Leather item, no matter what it is or why, send it back for a full refund. We will gladly accept returns/exchanges that are in their original condition and have not been worn or altered, otherwise we may require a restocking fee. Custom or personalized items are not returnable. Customers are responsible for return shipping costs. For cancellations, please request a cancellation within 12 hours of purchase.

During the Christmas period we extend our usual 30 day returns window to 25-Jan on all orders placed on or after 14-Nov.

If the return is a result of a production flaw or our error (when you receive an incorrect or defective item, etc.), we will exchange the item free of charge. 

You should expect to receive your refund within a week after we have the item.

If you need to return an item, simply send an e-mail to info@o2leather.com. We'll notify you via e-mail about your refund or item exchange.

After you receive a return confirmation, you can send your item to the address below. Please write your name, order number and the reason for return (i.e. exchange, refund) on a paper.

O2Leather

1701 Analog Drive Suite 400

Richardson, TX 75081

Important: Full refund does not include additional shipping payment (i.e. FedEx payments). So if you select FedEx 2 Day or Overnight, we will not refund that payment.

 

ONE YEAR WARRANTY

Every item is covered by a 1 year warranty guaranteeing the major workings and structure of our products. 

WHAT WE COVER:
  • Broken straps
  • Tears to the external leather structure (caused by normal usage)
  • Hardware defects (broken zips, buckles, adapters)

 

WHAT WE DO NOT COVER:

  • General wear and tear or accidental damage 
  • Disregard of product care instructions or water damage
  • Alterations made to the product by a third party
  • Natural ageing process of the leather or material, such as patination, scratches and burnishing

 

HOW TO MAKE A WARRANTY CLAIM:

  • Send us an email with photos detailing the fault
  • Please include details of your order
  • Including the date of purchase
  • We’ll get back to you within 24 hours